FAQs | Fakons Clothing – Premium Urban Fashion for Nigeria & UK

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

Shipping & Delivery

How long does shipping take?

Orders are processed within 1–2 business days. Standard delivery across Nigeria typically takes 3–7 working days. International shipping times vary.

Do you offer free shipping?

Yes! We offer free shipping on all orders above ₦50,000 within Nigeria. For smaller orders, delivery fees apply and are calculated at checkout.

Can I update my delivery address?

Yes! If your order hasn’t been dispatched, reach out to us immediately via our contact form or WhatsApp. We’ll do our best to update it before it ships.

What if my item is delayed or missing?

If your order is delayed or doesn’t arrive, please contact us with your order number. We’ll investigate and resolve it as quickly as possible.
Payment & Billing

What payment methods are accepted?

We accept debit/credit cards, bank transfers, Paystack, and Flutterwave. All payments are securely processed.

Is my payment safe?

Absolutely. Fakons uses encrypted payment gateways to keep your data secure. We never store your card information.

Can I split payments?

Currently, we only accept one payment method per transaction. However, we’re working on installment options soon!

When will I be charged?

Payment is charged as soon as your order is confirmed. If there are any issues, we’ll notify you immediately.
Returns & Exchanges

Do you accept returns?

Yes! Returns are accepted within 7 days of delivery. Items must be unworn, unwashed, and with original tags intact.

How do I request a return?

Contact us via email or WhatsApp with your order number. We’ll guide you through the return or exchange process.

Which items are not returnable?

Final sale items, discounted products, and worn clothing cannot be returned or exchanged.

When will I get my refund?

Refunds are processed within 3–5 business days after we receive and inspect the returned item.

Frequently Asked Questions